Customer Experience Manager

Customer Experience Manager

Anyline – your mobile text recognition expert: Offline data can easily be processed in real-time with our outstanding image processing technology. Customers like Red Bull Mobile, Porsche Austria, Canon, BM.I and many more from both the private and the public sector rely on our technology to create superior digital products for their consumers.

Therefore we are looking for a driven Customer Experience Manager to join full time our German speaking team in Vienna!

YOUR RESPONSIBILITIES

  • Keep Customer Churn Rate at a healthy level
  • Provide monthly reports about the state of renewals and customer satisfaction
  • Conduct regular well-being status calls
  • Handle customer surveys on a regular basis and ensure feedback implementation
  • Send out regular updates about new products and features to targeted customers
  • Support the marketing and sales teams with product feature communication

YOU SHOULD HAVE

  • A minimum of 2 years working experience in a sales environment
  • Technological understanding
  • A structured approach and a keen eye for clear reporting
  • A proactive attitude and a passion for expanding your comfort zone
  • The ability to learn quickly and adapt to change
  • High standards for yourself and your team
  • Fluent written and spoken German and English skills
  • Friendly and pleasant demeanour

WE OFFER

  • Personal growth experience by helping to build a truly successful international company
  • Work with a stellar team where you take over responsibilities from day one
  • Salary starting at 33.000,- EUR per year
  • Free drinks to keep you refreshed at work
  • Numerous company events throughout the year
  • Casual working atmosphere in a very hip industrial loft office in the even more hip 2nd district of Vienna
  • Young, autonomous company culture where every employee can change the future

Sylvia, HR Manager

Interested?

Apply Now!