How CarCentric Streamlined Customer Onboarding with Mobile Scanning

Project Description

How CarCentric Streamlined Customer Onboarding with Mobile Scanning

CarCentric is one of Romania’s most technologically advanced car fleet services. They offer a digital platform that makes it simple to manage car services for entire fleets. They adopted Anyline in their processes to overcome an issue they were having with NFC tags. As a result, they were able to shorten their customer onboarding process by weeks in some cases.

Find out how mobile license plate scanning helped them to improve their customer experience and what it means for their business as a whole!

How Did CarCentric Work Before They Tried Anyline?

CarCentric were using NFC tags to identify and track their vehicles. NFC tags worked from a technological point of view, but rolling them out to new customers was time intensive and could only begin once a contract was signed with a customer.

Tags needed to be ordered and then delivered to CarCentric. Once they received the tags, they needed to assign the plate number and client details to each tag individually. After this, they would be sent to the client’s fleet manager. The fleet manager would then oversee the delivery of the NFC tag to each vehicle within the fleet.

In the case of one client with 3000 vehicles, this process took months. Another issue with the rollout was that some drivers weren’t attaching the tags to the vehicles, so they weren’t complying with the agreed procedure. In addition to these issues, NFC tags deteriorate over time and can become unreadable.

The use of NFC tags became a massive pain point for CarCentric. Not only were they working hard to fix the problems mentioned, they were also receiving daily phone calls on their support line telling them about new issues with NFC tags.

How Did Anyline Help Them Solve Their Problems?

CarCentric were spending too much time answering calls to their support line about NFC tags. They quickly realized that finding a new solution to replace NFC tags would improve their customer and supplier experience and optimize their use of time.

CarCentric decided that they should switch to license plate scanning instead of tagging vehicles with NFC tags. Once they started evaluating existing mobile license plate scanning solutions, they found Anyline to be the most accurate mobile text recognition technology available.

They started testing Anyline more intensively over a number of weeks and scanned many different car types. In their experience, they found Anyline to have a high accuracy no matter what car type they scanned.

Why Was Anyline the Right Choice?

Once they learned that Anyline would be able to accurately scan the license plates they needed, they started to seriously consider using it in all company processes to replace NFC tags. Their development team was happy with this decision as they knew Anyline would be easy to integrate with their existing platform.

Ultimately, they were able to begin implementing contracts in a much shorter time frame than before and begin generating income as soon as new contracts were signed. The process of ordering, configuring and equipping NFC tags was replaced with a simple spreadsheet containing all relevant information of the customer’s fleet. This can be simply uploaded in the CarCentric operational platform. Once a vehicle is scanned, it’s confirmed as present in the CarCentric platform as a customer. These spreadsheets only took a day to configure and could be sent out as soon as a new contract was signed.

Best of all for CarCentric, mobile license plate scanning has given them more time to focus on the core of their business and explore how they should grow.

“Anyline improved our business by shortening the contract implementation time, from months or weeks to a couple of days. In this way, we can focus on growing our business and portfolio, while also improving our digital tools so they can better serve our customers.”

– Cosmin Florea, Managing Partner, CarCentric

Anyline is a Gartner Cool Vendor

Gartner, the world wide research institute famous for creating the hype cycle model to predict the maturity of emerging technologies, named Anyline as a Cool Vendor for supply chain execution in 2018.

Gartner Cool Vendors exist across all major areas of technology innovation. Those that stand out, do so because they offer some disruptive capability or opportunity. Anyline has been listed as a Cool Vendor because of their mobile OCR technology. This technology is backed by artificial intelligence and machine learning to provide the most accurate scan possible.

“This is a huge success for us. Gartner are one of the best known research institutes in the tech industry. Their work on the “Magic Quadrant” and the “Hype Cycle” have helped to guide companies for years. Growing enterprises around the world rely on the analysis and reports they provide to choose only the best service providers. To be recognized by them is to receive the gold standard of approval within our field.”

– Anyline CEO, Lukas Kinigadner.

Anyline was recognized by Gartner because our technology supports the digitization of all kinds of data. By removing typing and manual data entry from everyday processes, you can save time, money and resources while also improving your data quality.

Download the Free Anyline OCR Scanner App

You can test Anyline’s mobile scanning technology for yourself with our demo App. The Anyline OCR Scanner is a free app available on the App Store and Google Play that will help you to assess your scanning use cases. It includes more than 10 scanning solutions, works offline and has a +99% scan accuracy!

Check it out now and discover the potential to streamline your processes and services with your smartphone!

 

TEST ANYLINE NOW WITH YOUR FREE SDK TRIAL

Anyline’s mobile scanning technology is available to integrate with your mobile app as a cross-platform SDK. Test out our fully supported solutions on Android, iOS and Windows devices today. Download our SDK and begin your 30-day free trial to see how mobile scanning can revolutionize your services and processes!

The SDK demo includes access to all of the following solutions:

Don’t see a solution for your scanning use case? Get in touch now to discuss your solution!

Save Time with Mobile License Plate Scanning!

Mobile scanning helps you bridge the gap between your analog and digital data. You can optimize time-intensive processes and remove redundant tasks from the daily routine of your business in an instant.

Talk to the Anyline team today and find out how you can save time & money with mobile text recognition technology. Our license plate scanning solution is fully supported and ready for deployment in your app!

Get in Touch!

Follow Us For All The Latest Scanning News!

Want to stay up-to-date on all the latest mobile text recognition technology news? Follow us on Facebook, LinkedIn or Twitter to stay in the know about mobile scanning!

You can also join our mailing list to get all Anyline announcements sent straight to your inbox. Sign-up is simple and we don’t send too many mails!

Finally, if you have questions, suggestions or feedback on this post, please don’t hesitate to reach out to us. Contact us via social media or else send us an email at [email protected]!

 

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