How Retailers Can Build a Seamless Tax-Free Shopping Experience

Tax-free shopping has come a long way from the days of pen and paper. In the past, travelers had to request a paper form from the merchant and spend an eternity filling out paperwork to claim back cash. Thanks to digitization this no longer applies to the modern traveler.

Over the last 40 years Global Blue has pioneered many new approaches to tax-free retail, so to understand what’s next to come for travelers all around the world, we spoke to Adam Klimiuk, Global Blue Service Delivery Manager.

Find out the key insights Adam Klimiuk shared with us below, and for the full interview, you can listen through the link below.

Looking ahead to future challenges

While the future looks bright for tax-free shopping, Klimiuk also emphasized that challenges remain, particularly when it comes to new innovations and keeping up with customer expectations. Stores have never worked as closely with travelers before, and creating a digital user experience that delights customers is an ongoing challenge for every firm in the industry.

However, Klimiuk and his colleagues at Global Blue have got strong feedback from both customers and merchants on their solution. Based on this, they are confident that their solutions are more than capable of coping with the increased number of travelers this summer as lockdowns loosen and travelers take to the skies again.