Edison is one of the main energy providers in Italy and has 130 years of experience in this sector. They provide both the private and industrial sectors with gas and electricity services.
Over the last few years, a process of digital transformation has started with the aim to digitally include customers in the Edison world. The goal was to keep the path with the digital innovation of modern times and to provide state-of-the-art services to customers making information more transparent and accessible with easy tools.
Within the process of digital transformation, Edison decided to implement a new app with advanced and useful features.
Edison wanted an app to give their customers an overview of their gas and electricity consumption rates, their payments, and their contract offers all in one place. The app also had to allow users the ability to easily transmit their meter reading data. Anyline was able to provide the perfect SDK solution to integrate into the new app for fast & secure transmission of meter reading data thanks to mobile data scanning.
The Anyline Solution
Edison’s new app is called My Edison and is designed to be a customer-oriented application. Anyline Meter Reading provides an alternative to traditional meter reading practices. It’s a state-of-the-art solution that avoids typing and reading errors. It saves time as there is no need to sit down and log into the online portal or waiting in to speak to a service agent when calling the service number.
The customer needs to simply download and register their account which instantly links their mobile device to their account. The customer is notified in-app as soon as it’s time to transmit the meter reading status and the scanning process takes only a few seconds to complete. It couldn’t be easier! This is reliable, fast, and makes the app even more efficient for both Edison and its customers.