Project Description

How Safaricom Registers Their Customers in Seconds with Mobile ID Scanning

Safaricom is the largest telecommunications company in Kenya, providing over 30 million users with a wide range of services, including calls, internet packages, mobile money transfers and more.

The company is renowned for offering some of the most innovative solutions on the market, and ensuring maximum flexibility and ease-of-use to its customers. Recent highlights include the hugely popular M-PESA mobile money transfer service, and Sambaza transferable internet bundles.

It’s therefore not surprising then that when it comes to registering customers, Safaricom wanted a solution that would put them head and shoulders above the competition. Find out how Anyline ID scanning helped Safaricom cut their registration time from minutes to seconds by eliminating manual data entry!

What challenge was Safaricom facing?

In Kenya, customers need to provide ID information in order to buy and activate prepaid SIM cards. This means potential users would have to go to a Safaricom shop or reseller with their ID to fill out a registration form before their SIM would work.

This inconvenience didn’t just cost Safaricom customers time; manual data entry can also be inaccurate, leading to incorrect registrations from typos or misread handwriting.

Why was Anyline the best choice for Safaricom?

Safaricom had four key priorities for improving their customer onboarding processes; they needed a method that was fast, accurate, user-friendly, and secure. The solution they found was simple. By adding Anyline ID scanning into the mySafaricom app, customers will now be able register themselves in seconds with their own phone! 

Rather than traveling to a shop and filling out paperwork, Safaricom customers will just open their mySafaricom app, scan their ID with their mobile phone camera, and the SIM is registered automatically. By using Anyline mobile scanning, Safaricom are able to offer an unbeatable customer registration experience which is fast, accurate and stress-free.

Unrivaled Flexibility and Support

Kenya is the country with the highest level of mobile phone use in Africa, and has the greatest global use of internet from mobile phones when compared to desktops. This makes having a registered SIM card an integral part of everyday life and work, from just reading emails to handling personal finances and running a business.

ID registration is necessary in order to prevent SIM card-related crime, but it creates an additional challenge to telecom companies, as there are multiple forms of Kenyan ID currently being used. To address this issue, the Anyline technical support team worked closely with Safaricom to ensure that the mySafaricom app would automatically recognise all Kenyan ID cards with MRZ codes.

“Our mobile ID scanning technology is transforming customer onboarding around the world. It’s a proud moment – and a ringing endorsement – when innovative industry leaders like Safaricom choose Anyline to bring their products to the next level for their customers.”

‘“This project also shows the unrivaled flexibility of Anyline ID scanning. When our customers bring unique cases to us, such as multiple ID formats, we rise to the challenge and tailor a solution for their needs.”

– Anyline CEO Lukas Kinigadner

Download the Free Anyline OCR Scanner App

You can test Anyline’s mobile scanning technology for yourself with our demo App. The Anyline OCR Scanner is a free app available on the App Store and Google Play that will help you to assess your scanning use cases. It includes more than 10 scanning solutions, works offline and has a +99% scan accuracy!

Check it out now and discover the potential to streamline your processes and services with your smartphone!



Anyline’s mobile scanning technology is available to integrate with your mobile app as a cross-platform SDK. Test out our fully supported solutions on Android, iOS and Windows devices today. Download our SDK and begin your 30-day free trial to see how mobile scanning can revolutionize your services and processes!

The SDK demo includes access to all of the following solutions:

Don’t see a solution for your scanning use case? Get in touch now to discuss your solution!

Anyline is a Gartner Cool Vendor

Gartner, the world wide research institute famous for creating the hype cycle model to predict the maturity of emerging technologies, named Anyline as a Cool Vendor for supply chain execution in 2018.

Gartner Cool Vendors exist across all major areas of technology innovation. Those that stand out, do so because they offer some disruptive capability or opportunity. Anyline has been listed as a Cool Vendor because of their mobile OCR technology. This technology is backed by artificial intelligence and machine learning to provide the most accurate scan possible.

“This is a huge success for us. Gartner are one of the best known research institutes in the tech industry. Their work on the “Magic Quadrant” and the “Hype Cycle” have helped to guide companies for years. Growing enterprises around the world rely on the analysis and reports they provide to choose only the best service providers. To be recognized by them is to receive the gold standard of approval within our field.”

– Anyline CEO, Lukas Kinigadner.

Anyline was recognized by Gartner because our technology supports the digitization of all kinds of data. By removing typing and manual data entry from everyday processes, you can save time, money and resources while also improving your data quality.

Follow Us For All The Latest Scanning News!

Want to stay up-to-date on all the latest mobile text recognition technology news? Follow us on Facebook, LinkedIn or Twitter to stay in the know about mobile scanning!

You can also join our mailing list to get all Anyline announcements sent straight to your inbox. Sign-up is simple and we don’t send too many mails!

Finally, if you have questions, suggestions or feedback on this post, please don’t hesitate to reach out to us. Contact us via social media or else send us an email at [email protected]!

Recent Posts

Sign up for our Newsletter!

Be the first to receive the latest news, release notes and updates!