Project Description

How Swisscom Improved their User Experience with Mobile Scanning

Swisscom develops, produces and markets network infrastructures and related services for the telecommunications, information technology, broadcasting, media and entertainment industry.

Swisscom is one of the main providers of electronic signature applications in Switzerland and have had European-wide accreditation since July. This runs through their office in Vienna, Austria.

They wanted to create an app that made human identification and electronic signatures simple to manage. The Swisscom RA App simplifies and digitizes the identification process. This ID process results in the confirmed identification of a person, letting them sign documents with a Qualified Electronic Signature (QES).

Use Case in Action – Secure Passport and ID Scanning

The Swisscom RA App was designed with usability and security in mind. It’s a simple tool that enables the use of qualified electronic signatures according to standard rules and regulations. As security is a key concern for users of the app, it was important for Swisscom to implement strict security measures to protect the identity of users.

Anyline was the perfect tool to provide a secure scanning solution that could also digitize all the relevant information needed for the app. Swisscom RA collects the personal details of users from passports or IDs. These are simple to digitize with Anyline’s mobile ID scanning solution. Once a user’s personal details are digitized, they must provide their telephone number.

After a user has successfully registered themselves, they’ll now be able to take advantage of the app’s key functionality to perform electronic signatures. All signatures are verified via the use of TAN numbers that are sent to the phone number that users provide.

Improved User Experience Via Mobile Scanning

The benefit of mobile scanning for users is a more efficient onboarding process. There’s no need to type your personal details, making it faster and easier for customers to start using the app. The removal of typing from the processes also improves data quality as typing mistakes are no longer entered into the Swisscom backend.

The feedback from users has been extremely positive. They are very happy with the new app design. The removal of typing makes the app much easier to use and provides a more rewarding experience for customers.

“Anyline is one of the easiest and safest ways for our customers to bring their ID information online. Thanks to Anyline, we were able to digitize the paper-based identification process in a simple way, capture errors were practically eliminated and efficiency was massively increased.”

– Philipp Dick, Swisscom

Anyline is a Gartner Cool Vendor

Gartner, the world wide research institute famous for creating the hype cycle model to predict the maturity of emerging technologies, named Anyline as a Cool Vendor for supply chain execution in 2018.

Gartner Cool Vendors exist across all major areas of technology innovation. Those that stand out, do so because they offer some disruptive capability or opportunity. Anyline has been listed as a Cool Vendor because of their mobile OCR technology. This technology is backed by artificial intelligence and machine learning to provide the most accurate scan possible.

“This is a huge success for us. Gartner are one of the best known research institutes in the tech industry. Their work on the “Magic Quadrant” and the “Hype Cycle” have helped to guide companies for years. Growing enterprises around the world rely on the analysis and reports they provide to choose only the best service providers. To be recognized by them is to receive the gold standard of approval within our field.”

– Anyline CEO, Lukas Kinigadner.

Anyline was recognized by Gartner because our technology supports the digitization of all kinds of data. By removing typing and manual data entry from everyday processes, you can save time, money and resources while also improving your data quality.

Test Your Use Case with the Anyline OCR Scanner App

You can test Anyline’s mobile scanning technology for yourself with our demo App. The Anyline OCR Scanner is a free app available on the App Store and Google Play that will help you to assess your scanning use cases. It includes more than 10 scanning solutions, works offline and has a +99% scan accuracy!


Check it out now and discover the potential to streamline your processes and services with your smartphone!

Try it for Yourself – Start Your Free Anyline Demo Now

Anyline’s mobile scanning technology is available to integrate with your mobile app as a cross-platform SDK. Test out our fully supported solutions on Android, iOS and Windows devices today. Download our SDK and begin your 30-day free trial to see how mobile scanning can revolutionize your services and processes!

The SDK demo includes access to all of the following solutions:

Don’t see a solution for your scanning use case? Get in touch now to discuss your solution!

Add ID Scanning to Your Mobile App Today!

Create your own ID scanning app with Anyline. Mobile scanning helps you bridge the gap between your analog and digital data. You can optimize time-intensive processes and remove redundant tasks from the daily routine of your business in an instant.

Talk to the Anyline team today and find out how you can save time & money with mobile text recognition technology. Our ID scanning solutions are fully supported and ready for deployment in your app!

Follow Us For All The Latest Scanning News!

Want to stay up-to-date on all the latest mobile text recognition technology news? Follow us on Facebook, LinkedIn or Twitter to stay in the know about mobile scanning!

You can also join our mailing list to get all Anyline announcements sent straight to your inbox. Sign-up is simple and we don’t send too many mails!

Finally, if you have questions, suggestions or feedback on this post, please don’t hesitate to reach out to us. Contact us via social media or else send us an email at [email protected]!


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