innogy is the leading supplier of natural gas, electricity, and heating services in the Czech Republic for both commercial and residential customers. They focus on bringing combined heat and power generation to district heating plants and provide clean energy mobility solutions to its customers across the country.
innogy prides itself on its long-term energy sustainability and clean mobility. This is achieved by offering cutting-edge energy services with customer-facing digital solutions and products.
Since innovation is well ingrained into innogy and its standard operations, it is extremely important for them to stay at the front of the pack with their technology offerings. For innogy, that means capitalizing on market trends and proactively integrating modern data capture solutions.
Today, the user experience has become a deciding factor in how customers choose their energy provider. More and more, prospective clients lean towards energy companies that not only provide great service but also offer the latest tools for energy management.
As an innovation leader in the Czech market, innogy wanted to empower its customers to take control of their own energy reporting and tracking through their app, while also showcasing their commitment to providing cutting-edge technology.
The Anyline Solution
By integrating Anyline’s Mobile Meter Reading into their customer-facing app, innogy made it possible for customers to read their own meters using their own smartphones. For the company, this means faster submissions and more accurate readings since Anyline meter reading is 20 times faster than typing, with none of the human error.
In 2021 alone, over 9000 meters have been scanned with the innogy customer application, saving thousands more in man-hours. However, Anyline’s SDK does not limit itself to simplifying the scanning process, it also provides transparency on the customer’s energy usage and pricing.
Another benefit that made Anyline stand out for innogy is that it guarantees data security by design. When customers scan their meters using Anyline technology, the data is processed on their device, rather than being sent to an external server.
“Enabling our own customers to scan their own meter readings has been a big step forward for us, and for the utility industry in Czechia. Having a super-fast and accurate scanning solution gives us the confidence that the data collected is correct, and we don’t have to spend extra administrative time resolving issues and billing inquiries. This solution also demonstrates to our customers innogy is the industry leader in innovation and cutting-edge technologies.”