Building Customer Trust in the Automotive Service Industry
In a recent podcast at the Auto Tech Show, we had a meaningful conversation with the CEO of Transformers Institute, Greg Bunch. The topic we focused on is not often discussed in the automotive industry, and that’s how to build trust with customers.
It’s an important one. Customers get into large and powerful vehicles that take them from one place to the next. They need to know they’re safe, and they trust their repair shop to keep them that way. Yet, it’s not always easy to build that trust with customers today. Greg and the team at Transformers Institute work to develop forward-thinking providers with the goal of making them more effective with the people in their organization. To build trust within this industry, we have to provide top-class service.