NAPA AutoCare Makes Service Visits Even Easier with VIN Mobile Data Capture
Keeping your car on the road is a necessity. When your vehicle isn’t working right, it’s a stressful event that threatens your livelihood. Gone are the days when individuals could diagnose and repair all issues on their own with the increasing complexity of vehicles.
Luckily, NAPA has the solution for reliable vehicle parts and services. With over 6,000 Auto Parts Stores and over 17,000 Auto Care Centers, NAPA is the largest network of parts and care in the automotive aftermarket industry. And now, with Anyline’s integrated technology, NAPA is streamlining the technician workflow to provide even easier VIN mobile data capture.
Simplifying Vehicle Servicing Complexity with VIN Mobile Data Capture
As an innovator in automotive products and services, NAPA developed PROLink, a free app used by NAPA Auto Parts commercial customers, including AutoCare professionals, auto repair shop owners, technicians, installers, and more. PROLink connects vehicle servicers directly to NAPA’s inventory system of available parts and speeds the delivery from NAPA stores and distribution centers.
To further improve the workflow for service professionals, NAPA integrated Anyline’s VIN mobile data capture technology. Within PROLink and during a customer check-in process, technicians point the camera of their smartphone or tablet at the vehicle’s VIN characters, barcode, or QR code, and it is quickly and accurately captured, displaying all possible parts for that vehicle. Scanning and decoding the VIN automatically increases accuracy in selecting parts that are guaranteed to fit and saves technicians time so they can focus on completing repairs.
The result is an intuitive workflow for service professionals. The correct parts are delivered quickly, and customers are back to their life on the road. Taking a broken-down car to a shop is still a stressful event, but it’s much less so when a confident, capable technician diagnoses a problem and offers a resolution quickly. NAPA professionals can do just that, with the help of PROLink and Anyline.
Digitalization in Automotive Servicing
Unlocking data on physical objects, like license plates, VINs, tire sidewalls and tread can provide massive value. Vehicle information is often collected manually—writing it down—or by separate, disparate systems. This leads to inaccuracies, incomplete records, or no collection at all. Digitalizing processes streamlines operations, making data collection quick and easy while ensuring accuracy with standardized workflows.
“We are always looking to improve and innovate to enhance customer experiences and streamline service center operations. Another example of that is how we are digitizing VIN information with Anyline’s mobile data capture solutions.”
