How to Introduce New Data Intelligence Technology
Christian Stadlmann
CRO at Anyline
When you hear a term like “data intelligence,” you probably conjure up images of reams of spreadsheets being reviewed meticulously in a Wall Street boardroom somewhere. In reality, it’s a concept that has a home in just about every industry that you can think of, with the automotive sector being chief among them.
Through the use of both existing systems and ones that are in the process of being developed, data intelligence technology can be employed to improve decision-making, increase a business’ understanding of the data that it has already collected, and more. The level of insight uncovered can be an invaluable asset to all businesses, but especially in an area like automotive that is growing more and more competitive all the time.
Where It Can Be Useful
Indeed, this helps to address one of the major challenges that comes along with big data: simply making sense of it all.
To get to this point, the automotive industry must speed up redundant data collection procedures that were previously carried out manually. The faster you can collect high-quality data (which machine learning and AI tools will always be able to do faster and more accurately than humans can), the faster you’ll be able to unlock insights into things like customer tire shopping habits and more. This then lets you improve tire sales through meaningful decision-making.
How the Technology Works
One of the major concepts at the heart of these types of solutions comes by way of OCR, or optical character recognition, for example. Here, a system can be trained to pick out different aspects of an image, like letters or numbers, allowing it to read something like a VIN in fractions of a second with high accuracy.
Incredibly accurate virtual models of tires and their various characteristics are also made using the aforementioned 3D modeling technique. Again, if it used to take a human a minute or two to measure and verify the tire tread, the system can do it faster and more accurately in fractions of a second.
All of these things free up the invaluable time of human employees so that they can focus on more important matters (like personalized customer service), which in and of itself is the most important benefit of all.
