How Assist Digital Integrated Meter Self-Reading in their Utility App

Assist Digital is a pan-European agency that blends AI and human expertise to optimize CX and improve business performance. The firm has achieved huge success by offering imaginative and innovative digital solutions for their clients.

Find out how they recently took a project to the next level by integrating Anyline meter reading into a multi-purpose utility app!

The Vision

Assist Digital was tasked with designing a new customer app for an Italian utility and environmental services provider with more than four million customers.

Unlike other companies with a limited focus, their utility client offers a holistic service to their private and business clients, encompassing electricity, water, and gas provision. As a result, Assist Digital needed to develop a multi-service utility app that would enable customers to manage all their energy usage on a single platform.

Assist Digital’s app now makes it far easier for both business and private customers to manage their energy consumption and pay bills on the go from any standard mobile device.