When it comes to collecting water meter information in El Salvador, the term “adverse conditions” is an understatement. Madreselva Aqua is a private utility company based in the Urbanización Madreselva in El Salvador and provides quality water services through the use of the Madreselva Urbanization Aqueduct System. This aqueduct system is naturally supplied from three deep wells that collect the water, at which point it is transported to two distribution tanks and made available to customers in the area for safe consumption.
Due to the challenging and fragile nature of both the aqueduct system and distribution system, Madreselva wanted to ensure that its meter reading resources were of the highest quality. Not only that, but a robust and agile solution was needed as many of the meters were in dark and imperfect conditions, making it difficult with dedicated devices or even by manual data collection.
Quality and accuracy are the two pillars that Madreselva Aqua focuses on when it comes to measuring water consumption. Furthermore, Madreselva considers it very important that their customers have the confidence that their monthly billing corresponds to the actual consumption in each property.
The entire process from water collection to storage, distribution, and consumption, has been designed with the highest attention to detail and quality. Materials and physical meters are only installed if they meet both national and international standards to ensure reliable quality for both Madreselva and their customers.
When it comes to the reading of the actual water meters, Madreselva Aqua required a digital utility solution just as reliable and agile. Dedicated devices would not be agile enough for the workforce, while paper and pen methods were too unreliable and dated.
The Anyline Solution
To keep up with the high-quality standards set throughout the water distribution systems already in place, Madreselva partnered with Anyline to integrate our Meter Reading solution into a mobile application. This enables all workers to accurately scan the water meters around the urbanization with Samsung mobile phones, integrating the collected data directly into a central data system. This direct and integrated process ensures trusted accuracy for the collected data and in turn, the billing process to the customers.
Additionally, thanks to the mobility and robust solution, meters even in the most challenging locations are scanned without issue. Dark or dimly lit areas that make human access a challenge are also done with ease thanks to our industry-leading data capture solution.
“Anyline’s technology has helped us to improve our meter reading process enhancing our efficiency, reliability in the service we provide, and most important our customer’s trust.”