How Payme Enhanced Customer Registration Processes with MRZ & NFC Scanning
Discover how Payme improved the registration process of new customers by integrating mobile scanning solutions for customer onboarding.
Fintech companies streamline banking services by removing the need for paperwork or visits to a local bank branch. But when it comes to registering new customers, proving the identity of the new account holder can be a challenge.
Authorities need to have proof that new accounts are legally registered to the right person. Also, new customers need to be sure the online banking service is safe and secure so that both their money and their personal data are handled correctly. But these checks can be time-consuming and tedious for new customers, and many do not complete the registration process. Payme decided to find a solution that would help their customers to register in minutes while upholding the highest security standards.
With Anyline mobile scanning integrated into their registration process, Payme has seen an increase of 30% in overall customer satisfaction thanks to a lightning-fast sign-up process. This easy process has also seen 10% more customers registering than previous and with 4.6% less data entry errors, their employees are spending less time correcting errors and more time improving customer relationships.