Planet Tax Free Makes Duty-Free Purchases a Breeze for Shoppers with Anyline’s Mobile Data Capture
Planet Tax Free offers comprehensive software, payment, and technological solutions to customers in the hospitality and retail sectors. Headquartered in London, they operate in 120 worldwide markets with a rapidly expanding network of global financial services partners.
Having been founded over 35 years ago, the company has continuously evolved its services and developed an innovative digital commerce platform, prioritizing customer experience. Their aim is to provide seamless solutions that enhance the customer experience while meeting the specific needs of businesses in the hospitality and retail sectors.
Identifying tax refund inefficiencies
When a shopper traditionally starts a tax-refund process, they are met with a series of overly complicated manual processes, including passport detail forms and hard-to-read receipt details. This inefficient process not only causes shoppers to abandon their tax-refund ambitions but when they do complete the appropriate forms, errors in the information collected are more common than one might imagine. And while this could be for a number of different reasons, the fact remains that applying for a tax refund should not be a complicated process, something Planet Tax Free set out to resolve in 2018.
Empowering the tax refund process optimization with Anyline
After searching for a way to maximize the data collection during a tax refund process, Planet Tax Free decided that Anyline offered the best data capture solutions for accuracy and efficiency, with our mobile passport scanner. Five years later and our partnership continues to be a key driver for the data collection process during the tax refund process. Anyline native sdk’s plugins and Java Script library have integrated very well with both of Planet’s (OutSystems) low code development platform, which delivers both native mobile and web application solutions from a single code base, and our .net development platforms.
Shaun Guihen, the Development Director at Planet Tax Free, shared his thoughts on how the Anyline scanning solution has revolutionized the way tax-free is done worldwide.
“The Anyline passport scanning functionality has been a game-changer in terms of making the tax-refund process more efficient and streamlined. It has significantly reduced customer transaction time and eliminated all human errors when entering passport details. In 2022, we launched the world’s first paperless tax-free solution in the UAE, which utilizes the Anyline passport scanning modules in both web and mobile tax-free processing applications. Anyline has played a crucial role in helping us become a green, supreme tax-free processing machine in the worldwide tax-free industry.”
Moreover, in support of the paperless tax refund processes, Eyad Al-Kourdi, the General Manager of Planet Tax Free, said,
“The 100% paperless process will save more than 16,800 trees per year and more than 4,000 tons of carbon dioxide emissions.”
