How Swisscom Improves User Experience with Mobile Scanning

Swisscom develops, produces, and markets network infrastructures and related services for the telecommunications, information technology, broadcasting, media, and entertainment industry.

Swisscom is one of the main providers of electronic signature applications in Switzerland and has had European-wide accreditation since July. This runs through their office in Vienna, Austria.

They wanted to create an app that made human identification and electronic signatures simple to manage. The Swisscom RA App simplifies and digitizes the identification process. This ID process results in the confirmed identification of a person, letting them sign documents with a Qualified Electronic Signature (QES).

Improved User Experience via Mobile Scanning

The benefit of mobile ID scanning allows for a much more efficient onboarding process for every user. There’s no need to type in personal details, making it faster and easier for customers to start using the app. And since mobile data scanning removed the process of manual data entry from the process, data quality and reliability are also greatly enhanced as common typing mistakes are no longer entered into the Swisscom backend system.

The feedback from users has been extremely positive. They are very happy with the new app design. The removal of typing makes the app much easier to use and provides a more rewarding experience for customers.