Belron Solutions and Carglass Slovenia Embrace Anyline Technology for Efficient Data Collection
Belron Solutions, under the umbrella of Belron Group, is a powerhouse in the automotive industry, offering services to insurance companies, car lease entities, workshops, and insurance policy holders. With unparalleled brands such as Carglass® (EU), Safelite® (USA), and Autoglass® (UK), Belron Group has a global footprint, serving more than 17.8 million consumers across 37 countries on six continents. The company’s commitment to service quality is evident through its focus on customer satisfaction, making it the worldwide leader in vehicle glass repair and replacement.
A Commitment to Excellence
Carglass® Slovenia, a division under the Belron Group, is synonymous with innovation and pushing technological boundaries to enhance the customer experience. A critical step in their vehicle glass inspection process involves registering the vehicle into the Carglass customer portal. Previously, this was a manual process involving the glass technician inputting either the license plate number or the 17-character VIN. The manual input was not only slow, impacting customer wait times, but also prone to errors that complicated individual customer experiences. Determined to resolve this issue and elevate their service, Belron and Carglass® Slovenia sought to automate the data collection process while engaging workers during repairs.
Anyline VIN and License Plate Reading Solutions - A Pioneering Advancement
Anyline’s VIN and License Plate Reading solutions represent a pioneering leap for Belron and Carglass® Slovenia. Seamlessly integrating into their existing data collection system, this innovative solution simplifies the registration process and amplifies overall repair efficiency. Now, both customers and workers can easily leverage this feature with just a simple mobile phone.
Customers of Carglass® Slovenia can effortlessly scan their VIN or license plate through the online booking portal, streamlining the booking process and simplifying back-end work for employees managing bookings. During the repair process, workers experience heightened efficiency as they seamlessly scan the license plate or VIN during vehicle check-in when customers arrive at the garage.
Dejan Šeruga, the general manager of Carglass® Slovenia, underscores the significance of this milestone, stating, “For Carglass® Slovenia, this is an important achievement, as we are the first in the Belron® group and in Slovenia to introduce ANPR technology to the online reservation system. This aligns with our commitment to continually seek innovative ways to enhance our services and our customers’ experience. We take pride in having set a new standard in the industry.”
“This strategic integration of Anyline technology not only signifies a substantial advancement in Carglass® Slovenia’s operational efficiency but also establishes a new industry benchmark for elevating customer experiences in vehicle glass repair and replacement.”
