Did you know that the number of passengers checking in at the airline agent desk has dropped by over half since 2018? Today, travelers are 3 times more likely to check-in online using their mobile devices. Yet many airlines do not yet offer mobile ID scanning as part of their check-in process, leading to mistakes and delays.
By easily integrating mobile data capture into your customer-facing app or website, not only will passengers be able to complete check-in faster, but it will also be a far better customer experience and provide you with the opportunity for stronger brand loyalty.
Here’s how it works:
Mobile Check-In with Passport Scanning Is Faster and Easier
Traditionally, the check-in window will open for passengers 48 hours to 72 hours prior to the scheduled departure time. Passengers open their app or webpage to retrieve their booking and submit their ID information. But manually entering passport and ID information is time-consuming and error prone, leading to passengers entering false data by accident.
By integrating mobile data capture in your app or webpage, passengers can simply choose a ‘Scan ID’ option which will open their phone camera. Using optical character recognition (OCR) technology, the ID information is gathered digitally in milliseconds without errors.
The passenger can then review the data to ensure it is correct, and submit it to receive their ticket on the device. As you can see in our mockup demo for ‘Anyline Airways’, the whole process can be completed in under 30 seconds!
A Safe and APIS-Compliant Passenger Onboarding
Using Anyline mobile data capture is more convenient for travelers, and also a more reliable way to collect vital APIS data required to comply with government and FIAA regulations. Data security is also secured through this process.
Anyline mobile data capture does not require an internet connection, and because we do not store any data on ours or third-party servers, it is compliant with the GDPR, DSGVO, and the CCPA. Furthermore, Anyline has received the ISO/IEC 27001:2013 certification, a globally recognized, international standard for information security.
A Vital Tool for Rebooting International Travel
2020 was a year to forget for the airline and travel industries. Global air travel fell by a staggering 61%, representing a $118.5 billion USD net profit loss. But industry leaders are betting big on a travel resurgence. For example, American Airlines plans to fly 90% of its 2019 domestic flight capacity, and 80% of international flights.
Embracing the tools that allow for enhanced service levels will give passengers one more reason to use your services in a market littered with competition, a key differentiator for your loyalty program. More importantly, embracing these new technologies and innovations will future-proof your property and establish a new benchmark for passenger satisfaction.