How to give Automotive Service Customers Access to real-time Data
Frédéric Baroin
Global Head of Automotive Business at Anyline
Auto repair shops are under more pressure than ever to increase the transparency between the work they do and the information their clients receive. This is because customers are becoming more aware of the importance of understanding the cost and value of the services they receive. To meet this demand, auto service providers are implementing cutting-edge strategies like real-time data capture to increase their accountability and transparency.
Integrating real-time data capture solutions into customer-facing applications is one of the most important ways auto service operators can increase transparency. This can be done through the use of mobile scanning solutions to assist in the collection and digitization of analog data, including vehicle license plates, VIN numbers, and critical tire data such as DOT/TIN and tread depth. These solutions allow vehicle service providers and mechanics to collect and relay maintenance records in real-time, giving customers the ability to track their vehicle’s repair data, which can help them better understand the cost and value of the services they are receiving.
Overall, there are many ways that auto service operators can improve the transparency between the work they do and the data their customers receive. By integrating real-time data capture solutions, such as Anyline mobile scanning, into customer-facing applications, auto service operators can help improve transparency and accountability, which can help build trust and loyalty with customers. Additionally, by providing customers with real-time updates on the status of their vehicle’s maintenance and repairs and by making it easy for customers to access their vehicle’s maintenance and repair data, auto service operators can help to reduce the risk of misunderstandings or disputes over the cost and timing of services
