Northumbrian Water Introduces Customer Self-Reading for Water Meters
Northumbrian Water is a UK water company providing mains water and sewerage services to over 2.7 million customers across the North East of England, as well as supplying water in parts of the South East of England, where it operates as Essex & Suffolk Water.
As the principal water supplier in the North East of England, Essex and Suffolk, Northumbrian Water has decided to significantly upgrade its customer experience by integrating Anyline technology into its customer application. Find out more below!
The Anyline Solution
Customers of Northumbrian Water receive an email notification when the time comes to provide their meter reading. With the company app downloaded onto their smartphone or tablet, they can simply point their device at their water meter and perform the reading using their device camera quickly and easily.
The process takes but a few seconds, and the results are updated automatically on the customer’s account! As an added benefit, the application allows users to track their water consumption much more accurately across time – further empowering them, and making for a more rewarding user experience.