woman in a convenience store on her cell phone

Anyline Retail Survey: 77% of Shoppers More Willing To Visit Stores with A Scan-and-Go Option

Anyline, a market leader in mobile data capture, today announced findings from its consumer survey titled Customer Perception Report: Scan-and-go Shopping in 2022. The survey, conducted on behalf of Anyline by Researchscape, found that customer demand for convenient and contactless shopping continues to grow. Anyline’s survey of 1,500 U.S. shoppers identifies expectations and pain points with scan-and-go technology.

Key takeaways from this report include:

Shoppers want a speedy and independent shopping experience

When asked what they prioritize when shopping in-store, 32% of respondents said that speed of shopping trip was their first priority. An independent and autonomous shopping experience was ranked second, with 27%. Only 16% of shoppers prioritize interacting with retail workers when going into a brick-and-mortar store, which indicates a growing consumer acceptance of in-store technologies such as scan-and-go.

Scan and go is here to stay

With the introduction of social distancing and the need to limit physical contact between people, 76% of scan-and-go users started utilizing the offering because of the pandemic. For many, this shift will be permanent, with 79% of respondents saying that they plan to continue using scan and go once the pandemic ends.

Research Methodology

The results in this report are from an online survey conducted by Researchscape International and commissioned by Anyline. The survey was fielded from Dec. 3 to 6, 2021; 1,502 U.S. consumers completed the survey. The responses are weighted to be representative of the overall population by eight demographics.

About Anyline Inc.

Founded in Vienna in 2013, Anyline has established itself as a market leader in mobile data capture. Using the newest and most innovative artificial intelligence approaches, Anyline enables any mobile device to process written characters and barcodes in real time, even when offline.

Anyline mobile data capture technology is CCPA/GDPR compliant, processing all data collected securely on the users’ device, and removing any chance of data interference. It’s not only more accurate than manual data entry, but also works 20 times faster. These scanning solutions are trusted by household brands such as PepsiCo, Discount Tire and IBM, as well as national governments and the United Nations. For more information, visit www.anyline.com.

Download the Customer Perception Report: Scan-and-go Shopping in 2022

Media Contact

Michael Wilkinson
Head of PR & Content
[email protected]

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