London Calling! The inside story from the Future of Utilities Summit 2019
The biggest names in UK Utilities were in London this week for the country’s leading energy and water summit. Bernhard Reiterer and Michael Organ were walking the floor over the two days, discovering the latest developments in the UK utilities sector, and demonstrating how Anyline’s mobile meter reading is enhancing and optimizing meter reading processes like never before.
Here are some of their key takeaways from the event!
Spend today, save tomorrow
An early highlight came from Thames Water CEO Steve Robertson, who stressed the importance of making long-term investments over quick fixes when it comes to utilities.
Giving a local example – the Great Stink of 1858 – Steve showed that utilities companies need to be investing in innovative solutions ahead of the game to avoid problems before they happen.
‘The big 6’ vs the young guns
Another big story is the growing difference between how the ‘big 6’ utility providers (British Gas, EDF Energy, E.ON, npower, Scottish Power and SSE) and their new challengers are aiming to improve their customers’ experiences.
Using their considerable resources and customer base, the established utility giants are using data-driven insights to make their customer service more predictive. However, new providers like Octopus are looking outside the industry to find the best customer-facing solutions – and winning plaudits – for their ease to use compared to the old guard.
Which approach will work better? We think the difference between those that sink and swim will be how quickly they embrace smart solutions and prepare for the digital transformation, just like Edison is already doing in Italy.
Making sure the price is right
UK water utility companies face challenges in getting their customers the best readings and prices for their usage. Many home addresses are not linked correctly with meter addresse meters, and for these customers, pricing still works on estimation. In other cases, meters are sometimes incorrectly installed, and measure the wrong rates. This means customers can be over- or undercharged for their utility use.
Our solution is a ‘win-win’ for both customers and providers. With water meter apps, companies can make it easier for UK customers to reduce waste usage and budget accordingly.
This is a dynamic and forward-looking event, which we’d definitely recommend and look forward to joining again in 2020. Next year, it would be interesting to hear more about AI and innovative customer solutions – taking UK utilities into the digital future!
Want to Add A Mobile Meter Reading Solutions to Your App?
Save time and money with mobile meter reading from Anyline. You can improve your customer experience, enhance security and upgrade data capture quality all at the same time. Our technology uses artificial intelligence and machine learning to provide you with a fast and accurate scanning solution.
You can download our free SDK and begin your 30-day trial today. Integrate it with your own app and test your meter reading use case.
For more information and details on how to add mobile meter reading to your app on a permanent basis, get in touch with us. We’re happy to help!
Test Your Use Case with the Anyline OCR Scanner App
You can test Anyline’s mobile scanning technology for yourself with our demo App. The Anyline OCR Scanner is a free app available on the App Store and Google Play that will help you to assess your scanning use cases. It includes more than 10 scanning solutions, works offline and has a +99% scan accuracy!
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Communications Manager at Anyline. I write blog posts, press releases, and handle social media.