The biggest names in UK Utilities were in London for the country’s leading energy & water summit. Bernhard Reiterer and Michael Organ were walking the floor for two days, discovering the latest developments in the UK’s utility sector, and presenting Anyline’s mobile meter reading capabilities to enhance and optimize meter reading processes. Here are some of the highlights and the key takeaways of this remarkable event.
Why the Utilities Sector Has to Invest & Innovate
An early highlight came from Thames Water CEO Steve Robertson, who stressed the importance of making long-term investments over quick fixes when it comes to utilities. Giving a local example, with the “Great Stink” of 1858, Steve showed that utility companies need to be investing in innovative solutions ahead of the game to avoid problems before they happen.
Factions of the UK's Utilities Sector - "Big 6" versus "Young Guns"
Another big story is the growing difference between how the “Big 6” utility providers (British Gas, EDF Energy, E.ON, npower, Scottish Power, and SSE) and their new challengers are aiming to improve their customers’ experiences.
Using their considerable resources and customer base, the established utility giants are using data-driven insights to make their customer service more predictive. However, new providers like Octopus are looking outside the industry to find the best customer-facing solutions – and winning plaudits – for their ease-of-use, especially compared to what the old guard is offering.
Which approach will work better? We think the difference between those that sink and swim will be how quickly they embrace smart solutions and prepare for the digital transformation, just like Edison is already doing in Italy.
Accurate Utility Meter Readings
UK water utility companies face numerous challenges: getting their customers the best readings and prices for their usage can be quite difficult. The reason is that many home addresses are not linked correctly with their meters’ address, and for these customers, pricing still works on estimation. In other cases, meters are sometimes incorrectly installed and measure the wrong rates. This means customers can be over- or undercharged for their utility use.
Mobile utility meter reading is a ‘win-win’ for both customers and providers. By integrating mobile meter reading into their customer apps or websites, companies can make it easier for their customers to reduce waste usage and budget accordingly.
Mobile Meter Reading Solutions for Your App
Save time and reduce costs with mobile utility meter reading from Anyline. You can improve your customer experience, enhance security, and upgrade data capture quality all at the same time. Our OCR technology uses artificial intelligence & machine learning to provide you with a fast, accurate, and secure mobile scanning solution.
You can download our SDK (Software Development Kit) and begin your 30-days trial today. With our SDK, integration into your app and/or website is simple and you can test if our meter and barcode reading are the right fit for your company. For more information and details on how to add mobile utility meter reading & self-reading capabilities to your app on a permanent basis, get in touch with our experts. We’re happy to help!