Telecoms is one of the most competitive customer-facing industries. When it comes to choosing a new provider, most customers will make their ‘buy or bye!’ decision in only a few minutes. Providers need to optimize every customer touchpoint. Unfortunately, many great brands lose customers at the first hurdle because of a tedious and time-consuming SIM Card registration process.
By easily integrating mobile ID scanning into your customer-facing app or website, your customers will be able to complete their SIM card registration in seconds – with their own smartphone! This quick and easy process also means your staff can spend time providing better service rather than registering new customers themselves.
Here’s how it works:
Mobile Onboarding with ID Scanning Is Fast & Secure
The key to better onboarding is to remove every unnecessary barrier. So when it comes to SIM card registration, the ability to skip an in-store visit gives customers the freedom to onboard themselves at their convenience. With a mobile-friendly onboarding process, all the necessary data can be instantly collected in a standardized and quality-assured format.
By integrating mobile data capture in your app or webpage, new customers can simply log into their account via mobile device, and register new SIM cards in an instant. Using optical character recognition (OCR) technology, the ID information is gathered digitally and linked to the new SIM card number – also scanned with OCR technology – in milliseconds, and without any errors.
As we see in our mockup video this optimized process will save a huge amount of time for customers and your staff. Errors are eliminated, bureaucracy is automated, and your customers can enjoy a frictionless registration.
A Safe and Seamless Registration Experience
In many countries, it’s now the law to register your SIM card with a personal ID. The data collected is shared with the local authorities to ensure that SIM cards are registered to the right person and cannot be misused. It is therefore vital that the information is collected securely.
Anyline mobile data capture does not require an internet connection to scan IDs, processing the data on-device. This means no data is stored on third-party servers and is safe to use for registration purposes. Anyline data capture is compliant with the GDPR, DSGVO, and the CCPA. Furthermore, Anyline has received the ISO/IEC 27001:2013 certification, a globally recognized international standard for information security.
A “Customer First” Approach
As we’ve seen, the telecoms industry is obsessively competitive, with the hottest deal and latest offer needing to stand out from the crowd. But the best brands know that building the best user experience will do more to lock in customer loyalty.
Putting the customer experience first with your SIM card registration creates a strong foundation for your future relationship with new customers. Also, using the latest in mobile data capture technology ensures that you are future-proofing this process for a long time to come.
Quick and seamless, free from data error, with the security you can trust. That is what our telecoms partners, like Swisscom and Safaricom, believe in. Not only has mobile data capture set them as leaders in their respective markets, but this proactive approach allowed them to leapfrog competitors on a global scale.